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Clean InteriorsService

Privacy Policy

Last updated: 19 October 2026

At Clean Interiors Service, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, request a quotation, book a cleaning service or communicate with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Clean Interiors Service provides professional carpet, upholstery, curtain, rug and commercial cleaning services throughout Oxfordshire and surrounding areas.

Business name: Clean Interiors Service

Website: https://cleaninteriorsservice.co.uk/

Email: cleaninteriorsservice@gmail.com

Telephone: 07922 298702

For the purposes of applicable data protection legislation, the legal person or organisation operating Clean Interiors Service is the data controller responsible for the personal information collected through this website.

2. Information We Collect

We may collect the following personal information:

Information you provide directly:

  • Full name
  • Telephone number
  • Email address
  • Postcode and property address
  • Business name, where applicable
  • Type of cleaning required
  • Information included in quotation requests
  • Appointment and booking details
  • Messages and correspondence

Information collected automatically:

When you visit our website, we may collect technical information such as:

  • IP address
  • Browser type and device information
  • Pages visited
  • Website interactions
  • Referral sources
  • Advertising campaign information
  • Cookie identifiers, where permitted

We may also receive information from third-party services used to operate, analyse and improve our website.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and quotation requests
  • Contact you about cleaning services
  • Arrange appointments and bookings
  • Deliver agreed cleaning services
  • Provide customer support
  • Process payments and maintain business records
  • Improve our website and customer experience
  • Measure the effectiveness of advertising campaigns
  • Prevent spam, fraud and website misuse
  • Comply with legal and regulatory obligations

We do not sell your personal information to advertisers.

4. Our Lawful Bases for Processing

We rely on the following lawful bases where appropriate:

Contract and pre-contractual steps: To provide quotations, arrange bookings and deliver services you have requested.

Legitimate interests: To respond to existing customer enquiries, administer our business, maintain website security and improve our services, where those interests are not overridden by your rights.

Legal obligations: To maintain records or provide information where required by law.

Consent: Where required for non-essential cookies, analytics, advertising technologies or electronic direct marketing.

You may withdraw consent at any time where consent is the lawful basis for processing.

5. Website Enquiry and Quotation Forms

When you complete a form on our website, we collect the information necessary to respond to your enquiry.

This may include your name, telephone number, email address, postcode, business name, cleaning requirements and additional messages.

We use this information to contact you, provide a quotation and arrange services where requested.

Submitting an enquiry does not automatically subscribe you to marketing emails.

We will not use your contact details for unrelated promotional emails unless we have an appropriate lawful basis and comply with applicable electronic marketing rules.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour and measure advertising performance.

These technologies may include:

Google Tag Manager

Used to manage website tracking tags and related integrations. Google Tag Manager itself is a tag management system; the technologies deployed through it may collect information.

Google Ads and Google Tag

Used to measure advertising performance, track enquiries and understand interactions with our advertisements.

Hotjar

Used to understand how visitors interact with our website through analytics and behaviour analysis tools.

Elfsight

Used to display customer reviews and related website content. The widget provider may process technical information when its services load.

We seek consent before placing or accessing non-essential cookies or using comparable tracking technologies where required by law.

You can accept, reject or manage non-essential cookies through our website's cookie preferences.

You can also control cookies through your browser settings.

7. Advertising and Conversion Tracking

We may use Google Ads to advertise our services.

When you visit our website through an advertisement, tracking technologies may help us understand whether the advertisement resulted in an enquiry or other relevant interaction, subject to your cookie preferences and applicable law.

We do not intentionally send your name, email address, telephone number or cleaning enquiry message to Google Ads through standard conversion events.

Advertising information may be processed by Google in accordance with its own privacy policies.

8. Who We Share Your Information With

We may share personal information with trusted service providers where necessary to operate our business.

These may include:

  • Website hosting providers
  • Email delivery and communication providers
  • Booking and form processing services
  • Payment processors
  • Analytics and advertising providers
  • IT support providers
  • Professional advisers, where necessary

We require service providers acting as processors to handle personal information appropriately and in accordance with applicable data protection requirements.

We may also disclose information where legally required.

9. International Data Transfers

Some website technology and service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we take steps to ensure an appropriate transfer mechanism or safeguard applies where required by UK data protection law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on the type of information and applicable legal requirements.

For example:

  • Enquiry information is retained for an appropriate period to respond and follow up.
  • Customer booking and service records may be retained for ongoing customer service and legitimate business purposes.
  • Financial records are retained for the period required by applicable tax and accounting laws.
  • Analytics and cookie information is retained according to the relevant service configuration and applicable consent settings.

We periodically review the information we hold and securely delete or anonymise information when it is no longer required.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, restricted access to customer information and the use of reputable service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Request restriction of processing
  • Object to certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise your rights, contact:

cleaninteriorsservice@gmail.com

We will respond in accordance with applicable data protection legislation.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before providing personal information.

14. Children's Privacy

Our services are not specifically directed towards children, and we do not knowingly seek to collect personal information from children through our website.

15. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: https://ico.org.uk/

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies or legal requirements.

Any updated version will be published on this page with a revised date.

17. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Clean Interiors Service

Email: cleaninteriorsservice@gmail.com

Telephone: 07922 298702

Website: https://cleaninteriorsservice.co.uk/