Terms And Conditions
1. Introduction
Welcome to Cleaning Interiors Service. By using our services, you agree to abide by the terms and conditions outlined below. These terms are designed to ensure a smooth and transparent service experience.
2. Services Provided
We offer professional cleaning services tailored to your needs. While we do everything in our professional power to remove stains and dirt, we cannot guarantee that all stains can be completely removed. Some stains may be permanent due to their nature, the material affected, or the length of time they have been present.
3. Booking and Payment
- All appointments must be booked in advance through our website, phone, or email.
- Payment is due upon completion of services unless otherwise agreed upon.
- We accept various payment methods, including cash, credit/debit cards, and bank transfers.
- Cancellations made less than 24 hours before an appointment may be subject to a cancellation fee.
4. Liability and Damages
- Our team takes every precaution to handle your property with care. However, we are not liable for pre-existing damage or deterioration that may be uncovered during cleaning.
- We are fully insured, and in the rare event of accidental damage caused by our team, we will assess the situation and take appropriate action.
- We are not responsible for any damage resulting from the use of cleaning products as per the manufacturer’s instructions.
5. Customer Responsibilities
- Customers should ensure that valuable or fragile items are safely stored before our team arrives.
- Access to the premises must be arranged in advance. If access is not available at the agreed time, the appointment may be rescheduled, and a fee may apply.
- Pets should be secured during the cleaning process for the safety of both our staff and your pets.
6. Satisfaction Guarantee
- We strive to provide high-quality cleaning services. If you are not satisfied with our work, please notify us within 24 hours, and we will readdress any reasonable concerns.
- Refunds are not provided, but we will make reasonable efforts to resolve any service issues.
7. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we handle your personal information.
8. Amendments to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.
9. Contact Information
If you have any questions or concerns regarding these terms, please contact us:
Cleaning Interiors Service
Email: cleaninteriorsservice@gmail.com
Phone: 07922 298702
By using our services, you acknowledge and agree to these terms and conditions.